Privacy Policy
Primal Insurance
Effective Date: 2025/04/30
1. Introduction
At Primal Insurance, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and share your personal information when you engage with our products and services.
2. Information We Collect
We may collect the following personal information:
- Full name, address, phone number, and email address
- Date of birth and Social Security number
- Insurance policy details and claim history
- Billing and payment information
- Communication preferences (including SMS consent)
3. How We Use Your Information
Your information may be used to:
- Provide and manage your insurance policy
- Process payments, claims, and customer service inquiries
- Detect and prevent fraud or unauthorized access
- Communicate policy updates and service notifications
- Send SMS messages when consent is provided
  - SMS Terms of Service - By opting into SMS from a web form or other medium, you are agreeing to receive SMS messages from Primal Insurance. This includes SMS messages for appointment scheduling, appointment reminders, post-visit instructions, lab notifications, and billing notifications. Message frequency varies. Message and data rates may apply. See privacy policy at https://www.primal-insurance.com. Message HELP for help. Reply STOP to any message to opt out
- Improve our services and operations
4. Sharing Your Information
We may share your information in the following ways:
- With trusted service providers that help us deliver services (e.g., claims processors, IT systems)
- As required by law or in response to legal requests
- With your explicit consent or instruction
SMS consent is not shared with third parties or affiliates for marketing purposes.
We do not sell or rent your personal information to third parties for their marketing use.
5. Your Rights & Choices
You have the right to:
- Access and update your personal information
- Change your communication preferences
- Withdraw SMS or marketing consent at any time
To exercise these rights, please contact us at the information below.
6. Data Security
We employ administrative, technical, and physical security measures to protect your information from unauthorized access or disclosure.
7. Policy Updates
We may update this Privacy Policy periodically. When changes are made, we will revise the “Effective Date” and provide notice through our website or direct communications.
8. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact:
Primal Insurance
10175 Fortune Pkwy Suite 1103 Jacksonville, FL 32256
Email: agent@primal-insurance.com
Phone: 904-460-6432
Website: https://www.primal-insurance.com/